Privacy Policy
Last Updated: August 2026
At Zoya Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or book our tours, activities, and travel services.
1. Information We Collect
Depending on how you use our website and services, we may collect:
Full name
Email address
Phone number
Nationality, where required
Hotel name or pickup location, where required
Booking and travel details
Communications and customer service inquiries
Technical information such as IP address, browser type, device information, and website activity
Payment-related information processed securely by our payment service providers
Zoya Tours does not store full credit or debit card details.
2. How We Use Your Information
We may use your information to:
Process, manage, and confirm your bookings
Arrange tours, activities, transfers, and other requested services
Communicate with you regarding your booking
Provide customer support
Process payments and refunds
Prevent fraud and protect the security of our services
Improve our website, services, and customer experience
Analyze website performance and usage
Comply with applicable legal and regulatory requirements
Where required by applicable law, we will obtain your consent before using your personal information for marketing purposes.
3. Payment Security
Zoya Tours does not store full credit or debit card details.
Payments are processed through secure third-party payment service providers. Appropriate security measures, including encrypted connections, are used to help protect payment and personal information during transmission.
4. Sharing Your Information
We do not sell or rent your personal information.
Where necessary to provide your booked services, information may be shared with trusted third parties, including:
Tour and activity operators
Guides and transportation providers
Hotels or accommodation providers, where necessary
Payment service providers
Technology and website service providers
Government or regulatory authorities when required by law
We only share information reasonably necessary to provide the requested service or meet applicable legal obligations.
5. Cookies & Analytics
Our website may use cookies and similar technologies to:
Enable essential website functionality
Remember user preferences
Understand website traffic and performance
Improve the user experience
Measure the effectiveness of our marketing and advertising
Some cookies may be provided by third-party analytics or advertising services.
Where required by applicable law, non-essential cookies will only be used with your consent.
You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain booking and transaction records
Comply with legal, tax, and regulatory obligations
Resolve disputes
Prevent fraud and enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
7. Your Privacy Rights
Depending on applicable law and your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information where legally permitted
Request restriction of certain processing
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Some rights may be subject to legal limitations or record-keeping requirements.
To submit a privacy request, please contact us using the details below.
8. International Services & Data Transfers
Because Zoya Tours provides travel experiences in multiple destinations and may work with service providers in different countries, your information may be processed or shared outside your country of residence where necessary to provide your booking.
Where required, reasonable safeguards will be used to protect your personal information in accordance with applicable data protection requirements.
9. Third-Party Websites & Services
Our website may contain links to third-party websites, payment providers, or other external services.
These third parties operate under their own privacy policies, and Zoya Tours is not responsible for their independent privacy practices.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices.
The latest version will be published on this page with an updated Last Updated date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Zoya Tours
Website: zoyatours.com
Email: info@zoyatours.com
Phone / WhatsApp: +20 101 906 0063
