Refund & Cancellation Policy

Last Updated: August 2026

Thank you for choosing Zoya Tours.

We understand that travel plans can change. Our cancellation policy is designed to provide flexibility to our guests while allowing us to properly arrange and operate your experience.

Cancellation by the Customer

Unless otherwise stated on the individual tour page:

Free cancellation up to 24 hours before the scheduled start time of the tour.
Cancellations made less than 24 hours before the scheduled start time are non-refundable.
No-shows are non-refundable.
Changes to the tour date or participant details may be requested up to 24 hours before the scheduled start time, subject to availability.

Some tours, tickets, private arrangements, or special activities may have different cancellation conditions. Where applicable, these conditions will be clearly stated on the tour page before booking.

Cancellation by Zoya Tours

If a tour is cancelled by Zoya Tours due to operational reasons, weather conditions, safety concerns, or other circumstances that prevent the experience from operating, customers will be offered:

A full refund, or
An alternative date or suitable alternative experience, subject to availability.

Refunds

Approved refunds will be returned to the original payment method used for the booking.

Processing times may vary depending on the payment provider or issuing bank.

Late Arrival

Guests are responsible for being ready at the confirmed pickup time and location. Significant delays or failure to attend the tour may be treated as a no-show and may not be eligible for a refund.