Terms & Conditions
Last Updated: August 2026
Welcome to Zoya Tours. By accessing our website or booking any of our tours, activities, or travel services, you agree to these Terms & Conditions. Please read them carefully before completing your reservation.
1. Acceptance of Terms
By using this website or completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Cancellation & Refund Policy.
2. Booking Confirmation
A booking is considered confirmed once the required payment or successful payment authorization has been received and a booking confirmation has been issued.
Customers are responsible for providing accurate personal, contact, and booking information.
Zoya Tours reserves the right to decline or cancel bookings involving incorrect, incomplete, or fraudulent information.
3. Prices & Payments
Prices displayed on our website may change until a booking is confirmed.
Once a booking is confirmed, the agreed price will remain unchanged unless the customer requests a modification that affects the price or a change is required by law.
Payments must be made using the payment methods available during checkout.
Any additional charges or optional services not included in the tour price will be clearly communicated where applicable.
4. Booking Modifications
Unless otherwise stated on the individual tour page, requests to change the tour date or participant details may be made up to 24 hours before the scheduled start time, subject to availability.
Some tours, tickets, private arrangements, or special activities may have different modification conditions. Where applicable, these conditions will be stated on the relevant tour page.
5. Cancellation & Refund Policy
Unless otherwise stated on the individual tour page:
Customers may cancel their booking free of charge up to 24 hours before the scheduled start time.
Cancellations made less than 24 hours before the scheduled start time are non-refundable.
No-shows are non-refundable.
Certain tickets, special activities, or customized arrangements may have different cancellation conditions.
Please review our Cancellation & Refund Policy and the conditions shown on the individual tour page before booking.
6. Changes or Cancellations by Zoya Tours
In some circumstances, Zoya Tours may need to modify, reschedule, or cancel an experience due to weather conditions, safety concerns, operational requirements, government restrictions, or circumstances beyond our reasonable control.
Where an experience cannot operate as booked, depending on the circumstances, customers may be offered:
An alternative date;
A suitable alternative experience; or
A refund where applicable under our Cancellation & Refund Policy.
7. Customer Responsibilities
Customers are responsible for:
Being ready at the confirmed pickup point or meeting location at the specified time.
Providing accurate hotel, pickup, and contact information where required.
Following safety instructions provided by guides, drivers, or activity operators.
Carrying any identification or travel documents required for the activity.
Respecting local laws, customs, activity rules, and other participants.
Failure to meet these requirements may result in denied participation without refund where the failure is attributable to the customer.
8. Health & Safety
Customers are responsible for ensuring that they are physically and medically able to participate in their selected activity.
Any medical condition, disability, pregnancy, allergy, or other circumstance that may affect safe participation should be disclosed before booking where relevant.
Certain activities may have specific age, health, weight, or participation requirements, which will be stated on the relevant tour page where applicable.
9. Liability
Zoya Tours takes reasonable care in selecting and arranging travel experiences and services.
To the extent permitted by applicable law, Zoya Tours shall not be responsible for losses or damages resulting from:
Loss, theft, or damage to personal belongings;
Delays caused by traffic, weather, transportation providers, or third parties;
Circumstances beyond our reasonable control; or
A customer’s failure to follow safety instructions, activity rules, or applicable laws.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
10. Force Majeure
Zoya Tours shall not be responsible for delays, changes, cancellations, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters;
Severe weather conditions;
Government actions or restrictions;
Public health emergencies;
Transportation disruptions;
Civil unrest, strikes, or similar events.
Where possible, we will make reasonable efforts to provide an alternative arrangement.
11. Intellectual Property
Unless otherwise stated, the content of this website, including text, logos, graphics, branding, and original materials, may not be copied, reproduced, distributed, or commercially used without prior written permission.
Third-party trademarks, images, or other materials remain the property of their respective owners.
12. Privacy
Personal information is collected and processed in accordance with our Privacy Policy.
Please review the Privacy Policy for information about how we collect, use, protect, and process personal information.
13. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, subject to any mandatory consumer protection rights that may apply.
Any dispute relating to these Terms or our services shall be handled in accordance with applicable law.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Zoya Tours
Website: zoyatours.com
Email: info@zoyatours.com
Phone / WhatsApp: +20 101 906 0063
